Release or version is available for download from the Support Portal 1.
You are encouraged to plan an upgrade to a release or version on full support.
No new code fixes will be generated except under extreme circumstances and at our discretion.
Support is available for this release/ or version, and we use best efforts to provide known workarounds or fixes.
Release or version is available for download from Support Portal 1.
Release or version is fully supported by both Support and Development.
Maintenance releases and/or hot fixes are periodically made available for this release.
Enhancement requests for this release are accepted and may be considered for future releases.
The most current released version of a product and one or more prior releases are included.
Product is fully supported, generally available release/version.
Refer to the product life cycle table on your Product Support page or Knowledge Base for specific supported versions of your product. Our usual support policy is to provide support on both the current (n) and prior (n-1) versions of our products. We will attempt to answer questions on older versions of our products provided resources are available however, if you are using a discontinued version, we encourage you to upgrade to the currently supported version of the product. We strive to put resources behind the most recent product releases in order to continually improve and enhance the value of our solutions. Fixes to older versions are at our discretion. It is our policy to provide support and fixes in current versions of our products when you are under a current support agreement. The Product Support Life Cycle describes the phases during which our products are eligible for patches (fixes), support and downloads from the Support Portal.
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